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Email: enquiries@wyedeanholidaycottages.co.uk
Tel:
07976 848 048

You may find the help you need in the answers to the Frequently Asked Questions below. If you can't find what you're looking for, please contact us and we'll be happy to help.


BEFORE BOOKING

Do you charge a booking fee?

No, we don't charge a booking fee. We don't charge administration fees for handling your enquiry or amending your booking either.

Can I book a short break?

Yes, many of our cottages are available for short breaks. Short breaks can be booked online for some cottages at certain times of year. Otherwise, you can use the enquiry button to ask about the availability of specific dates in a cottage you like.

Are there any last minute discounts available?

Yes, lots of owners apply late availability discounts to their cottage prices. You can see reduced prices shown in red in the results of an availability search and also on our Late Availability Offers page.

How do I find a cottage to suit my needs?

Go to the Search page where you can use as many of the search options as you need to find the cottages which meet your requirements. If you'd like any help, please just call.

Do you have any cottages with easier access?

Yes, please see our individual cottage page.

Do I have to pay extra if I bring my dog?

Half of our dog friendly cottages welcome dogs free of charge. Any pet supplement will be mentioned in the cottage details.

Which beaches allow dogs?

Most beaches allow dogs from October to April. Some have restrictions in the summer months.

If the cottage page says 'No pets', can I be sure no pets have been there?

No. There may have been a pet allowed under special circumstances. If it is important to you that no pets have been in the cottage, please check with us before you book.

Are the prices shown per person or per cottage?

The prices are per cottage. Some owners vary the prices depending on the number in the party, offering a Couple's Discount for example. Any such offers are shown in the cottage details.

How do I make a booking if I don't have an email address?

Just call us on 07976 848 048 and we'll take your details over the phone. We'll then print the Booking Information and post it to you.

What is the star grading?

Star grading's are awarded by the Tourist Association following an inspection. They say 'the stars reflect the facilities and overall quality of the experience'. EXAMPLE: Visit Wales say this is what the star ratings mean:

* Simple, practical, no frills

** Well presented and well run

*** Good level of quality and comfort

**** Excellent standard throughout

***** Exceptional with a degree of luxury

Why doesn't the cottage have a star grading?

A Tourist Association only inspects and grades accommodation at the owners request and they charge a fee each time. Some cottage owners choose not to have a grading because they don't find it justifies the expense or because they don't agree with the grading criteria.

Can we book a cottage for more than the number it sleeps?

Usually, no. Occupancy levels are limited by the number covered by the owner's insurance and to exceed those levels would invalidate the insurance. A few owners have cover for higher numbers but choose to advertise for smaller parties. Please contact us before if booking to find out if a larger party can be accommodated.

Can we book even though none of us are 18 or over?

No. Sorry but a guest must be 18 or over in order to enter into the booking contract.

Do we need to bring our own bed linen and towels?

It depends on the cottage. Look at the cottage details page to find out if these are provided.

Are beach towels supplied?

No, please bring your own.

Does the cottage have a cot and highchair in it?

It depends on the cottage. See if it is mentioned on the cottage details page and if not, ask us and we'll find out.

Is cot bedding provided?

No. Even if a cottage does have a cot, guests will need to supply the cot bedding and linen.

Does the cottage have central heating?

It depends on the cottage. See if it is mentioned on the cottage details page and if not, ask us and we'll find out.

Do we have to pay any extra charges?

You will pay the rental and any other charges listed on the details page. The booking Terms and Conditions set out the circumstances when you might have to pay more. Wyedean Holiday Cottages don't charge a booking fee or any fees for handling your enquiry or amending your booking.

What are the check in and check out times at the cottage?

It depends on the cottage but the most common times are probably 10am and 4pm. Wyedean Holiday Cottages will send you details of the times after you have booked. If you need to know before booking, please contact us.

Why do you advise me to have holiday insurance?

Insurance cover can help you avoid losing money if you have to cancel your holiday or if the cottage owner has to cancel for reasons beyond their control. Depending on your circumstances, you may need insurance to help pay for medical treatment or for loss or damage to your belongings, for example.

Do you sell holiday insurance?

No. We strongly advise you to ensure you are covered by holiday insurance but we don't sell it.


AFTER BOOKING

I booked online so why haven't I had an email?

Your Booking Information email is sent out automatically when you complete the booking. If you don't see it in your inbox, try looking in your Junk or Spam folder. If you entered the address incorrectly when you made the booking, the email won't reach you. Contact us and we'll send you another copy.

It is possible that someone else was completing the booking form for the same dates at the same time as you. If they finished just before you, they will have secured the booking and so you won't get an email. Although this is possible, it rarely happens.

Why wasn't I asked for my card details?

You pay Wyedean Holiday Cottages after making your booking. We accept card payments via our secure payment system, you will see a PAY NOW button in your Booking Information email.


How do I pay for the holiday?

You pay Wyedean Holiday Cottages. We accept card payments via our secure payment system, you will see a PAY NOW button in your Booking Information email.

Did my payment arrive?

If you paid via our secure payments system, you should get an email confirming that the payment has been made.

Can I change my holiday dates?

If the cottage is available, Wyedean Holiday Cottages will contact the owners who may be willing to move your booking to a different date. There may be an additional cost. Please ask us.

Can I bring more people or pets than I originally booked for?

Only if you get Wyedean Holiday Cottage’s agreement before your arrival. Otherwise Wyedean Holiday Cottages and the owner are entitled to make you leave the property before the end of your holiday, without any refund.

How do I cancel my booking?

Phone Wyedean Holiday Cottages and then confirm by email or in writing. Please send us a copy using the address on the Contact Us page.

Do I get any money back if I cancel?

Your non-refundable deposit is - not surprisingly - non-refundable. So you don't get that back. According to the booking Terms and Conditions Wyedean Holiday Cottages is entitled to keep all payments and to recover the balance if unpaid. If you sent a refundable damages deposit, that will be returned if you cancel before the start of the holiday.

How do I get directions to the cottage?

They are usually sent once the final payment has been received.

Can I have the cottage's post code for my Sat Nav?

That is in your Booking Information email.

How do I get a key to the cottage?

Wyedean Holiday Cottages or the owner will give you details on how to get into the cottage. It's different for each cottage.

Can we arrive earlier than the check in time?

Usually, no. There is a lot of work to do to prepare the cottage for your arrival and the cleaner or owner may be busy right up until check in time. If you want to request an earlier check in, you'll need to contact Wyedean Holiday Cottages well in advance, so we can contact the owner and get their agreement.


Can we leave later than the check out time?

Usually, no. After you leave, the cleaner or owner may have only a few hours to prepare the cottage for the next guests. If you want to request a later check out time, you'll need to contact Wyedean Holiday Cottages well in advance, so we can contact the owner and get their agreement.

Can we have some friends to stay overnight while we're at the cottage?

Only with the specific agreement of Wyedean Holiday Cottages and the owner. Otherwise you are breaking the contract and according to the booking Terms and Conditions, Wyedean Holiday Cottages and the owner are entitled to make you leave the property before the end of your holiday, without any refund.

What can I do if something doesn't work at the cottage?

Please let the Wyedean Holiday Cottages know right away. We will contact the owner to have it put right as soon as possible.

How do I send feedback about the cottage?

You can write in the cottage Visitor Book (should there be one at the property) while you are there.

You can email or write to Wyedean Holiday Cottages.

You can complete the feedback form - look out for the email about this after the end of your holiday.

How do I make a complaint about a cottage?

If you are dissatisfied with an aspect of the cottage, please contact the Wyedean Holiday Cottages while you are there to give us the opportunity to contact the owner and put things right so you can enjoy your stay.

If you need to complain after your stay, do so in writing to Wyedean Holiday Cottages within 7 days, in accordance with the booking Terms and Conditions.

The owner manages the cottage so they are the one who can handle your complaint. Wyedean Holiday Cottages don't manage any of the cottages so we're not able to respond to any complaint about them. But we do expect the cottages to meet visitors' reasonable expectations so if you think there's something we should know about for our records, please email us at enquiries@wyedeanholidaycottages.co.uk

How do I give feedback about your website or service?

Please use one of the means on the Contact Us page. We welcome all feedback because it helps us improve our service.





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Email: enquiries@wyedeanholidaycottages.co.uk
Tel: 07779 414 026  /  07791 761 755



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