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Email: enquiries@wyedeanholidaycottages.co.uk
Tel: 07976 848 048

Terms & Conditions for Hirers

Please read these Terms and Conditions carefully and all other relevant information before booking. Any booking made through Wyedean Holiday Cottages will be subject to these Terms and Conditions.

In these Terms and Conditions 'you' and 'your' means all persons names on the booking form (including anyone who is added or substituted at a later date). 'We', 'us' and 'our' means Wyedean Holiday Cottages, Brook Farm, Llancloudy, Hereford HR2 8QP. Unless the context otherwise requires words in the singular shall include the plural and vice versa.

Protecting Personal Information

We share your contact details with Owners so that they can contact you in a emergency during your stay. We share it with them for that purpose only. You can find full details of what personal information we collect from you and what we do with it in our Privacy Policy; by using our website, you accept the terms of that policy.

Your Contract

Wyedean Holiday Cottages arrange bookings as an agent of the Owner only. We accept no liability in relation to any acts or omissions of any Owner with your booking. All payments should be made to Wyedean Holiday Cottages in the manner specified on the booking confirmation.

Once the email is deemed received confirming the booking all administration and communication with you is the responsibility of the Wyedean Holiday Cottages as this is the point that the contract is made between you and Wyedean Holiday Cottages It is your responsibility to check your emails regularly and to advise of any change to your email address.


The information on this website is provided by to Wyedean Holiday Cottages by the Owner. The information is given in good faith but we make no warranties as to the information provided. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, except where any such information has arisen out of our negligence. We cannot accept responsibility for any changes or closures to facilities at or for the accommodation or to local services or attractions.


As we act as agent for the Owner we cannot accept any liability for any shortcomings or defects within, outside, with the contents, or other facilities ancillary to the holiday accommodation. Further we cannot accept any liability for any act, or omission by the owner or anyone acting on their behalf. As we act as agents of the Owner we do not have any liability for loss or damage arising from their breach of contract, negligence or misrepresentation.

Your contract is directly with Wyedean Holiday Cottages and is subject to our conditions which may contain additional restrictions on liability.

We do not exclude liability for death or personal injury which arises as a result of our negligence or that of our employees whilst in the course of their employment.


All bookings are made subject to availability and only becomes firm when the deposit is accepted. The person booking (Party Leader) must be at least 18 years of age and have the requisite legal capability and authority to enter into a contract at the time of booking.

By making booking the Party Leader confirms that they have authority to book on behalf of the party and that all other party members agree that the booking is subject to these Terms and Conditions.

Bookings cannot be accepted from parties of young people less than 18 years of age.


All payments should be made to the Wyedean Holiday Cottages in the manner specified on the booking confirmation. The deposit must be made within 7 days of making the booking or, if different, within the time specified by the owner on the website and booking confirmation email. The booking will be held for that period only and if payment is not received by the time above the booking will be deemed to have lapsed. Bookings are considered provisional until the required deposit is paid, however you will be bound by these Terms and Conditions. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by you.

Your obligations

You agree to the following:

a) To pay before departure for any breakages, losses or damage caused by you to the property or its facilities.

b) To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of your holiday. You will be responsible for any additional cleaning costs.

c) To inform the Wyedean Holiday Cottages of any problems with the facilities or services as soon as they become apparent.

d) To permit the a member of Wyedean Holiday Cottages or the Owner reasonable access to the property to carry out urgent maintenance.

e) Not to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. Wyedean Holiday Cottages reserve the right to terminate hire without notice and without refund where this condition is breached.

f) Not to do or omit to do something which may be or become a nuisance to neighbouring holiday accommodation or properties.


Where pets are allowed at the property the charge will be specified on the booking confirmation and you agree to the following:

a) Pets must not, at any time, be left alone at or in the property.

b) Only the number and type of pets agreed to on the booking confirmation will be allowed.

c) Pets must not under any circumstances be allowed on any soft furnishings or beds.

d) Pets must have their own beds or equivalent to protect floor coverings at all times.

e) Pets must not cause any annoyance in anyway to occupants of adjoining properties or the general public.

f) You must never allow pets to defecate in areas where children may play. Failure to clean up after pets will be heavily surcharged.


If you wish to cancel your booking you should advise Wyedean Holiday Cottages as soon as reasonably practicable by telephone and follow this with confirmation in writing (or in the medium required by the owner). The day of receipt of the written confirmation is the day that is deemed as the date of cancellation.

Wyedean Holiday Cottages may (but without any obligation to you) use their best efforts to obtain a replacement letting. If a replacement letting is obtained for your booked full stay Wyedean Holiday Cottages will refund to you any monies paid above the deposit less any handling charge.

If Wyedean Holiday Cottages are unable to obtain a replacement letting Wyedean Holiday Cottages are entitled to retain all payments already paid and to recover the balance of the hiring charge. You are advised to obtain travel insurance to cover any unforeseen circumstances.

Wyedean Holiday Cottages does not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors corrected. Wyedean Holiday Cottages reserves the right to do so. If this does happen it is the duty of Wyedean Holiday Cottages to contact the Party Leader (by telephone where possible for major changes and by post or email for minor changes) as soon as is reasonably practicable. Wyedean Holiday Cottages will inform you of the situation and refund payments already made where Wyedean Holiday Cottages must cancel through their actions or that of their employees or representatives.

If the property is not available on the date booked and in the absence of fault by the Owner then no rent will be refunded. Neither the Owner nor Wyedean Holiday Cottages have liability or the requirement to pay compensation for any damage or loss as a result. We therefore recommend you take out adequate insurance.


There is no extra charge for VAT on the rental price. Where it is payable on the rental price this is included in the quoted weekly rent.

Caring for your safety and comfort

The Owner makes every reasonable effort to indicate possible safety hazards in the property description. It is however your responsibility (particularly parents and anyone with physical restrictions) to inspect the property and grounds immediately upon arrival and note any possible hazards.

Please remember that many of the properties are not built to modern standards so may contain potential hazards such as steep or open stairs, low beams and low doorways which should be noted by you.

You must upon arrival check the layout of the property so that you have a planned route to exit the property as easily as possible in the event of an emergency.

Most properties are located in the countryside which can hold its own hazards such as barbed wire in fencing and animals in fields.


As most properties are in the countryside please note that regular country smells and noises will not be classed as cause for complaint.

If you do have cause for complaint remedial action should be taken as soon as possible.

If you have complaints regarding any service that we provide please inform us immediately in writing and within 7 days of the end of any arrangements booked through us. We cannot act on any complaints where we have not been notified as above. If we are found to be at fault in relation to the service that we provide as agents the maximum liability is limited to the commission we have earned on your booking. We also refer you to the 'liability' section of these terms and conditions.

If you do have a cause for complaint regarding the property or the actions of the Owner or their representatives please inform Wyedean Holiday Cottages as soon as you are able.

As soon as a problem arises it is essential that you contact Wyedean Holiday Cottages.  Wyedean Holiday Cottages will contact the Owner whilst you are at the property and hopefully this should enable the problems to be resolved straight away. If the problem is not resolved or you remain unhappy with the response you must rely on any statutory rights you have directly against the Owner. Any formal complaint in writing must to be sent to the Wyedean Holiday Cottages within 7 days of the end of your rental period.

You can inform us of a complaint against the Owner if you feel that this is necessary or relevant to the information supplied on the Website. However, as agents we have no duty towards you directly in regard to the property and any complaint received will simply be for our information only.

Card payments

Wyedean Holiday Cottages provide a payment facility, enabling a Hirer to make payment via credit card or debit card. We may change or withdraw such facility at any time in our sole discretion.

Booking Conditions

Opening Hours

Booking Line
Monday-Saturday: 8am-8pm
Sunday: 10am-6pm

Contact Us

Email: enquiries@wyedeanholidaycottages.co.uk
Tel: 07779 414 026  /  07791 761 755

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